Delivery Policy on turnaround time is indicative and files may be delayed during holidays and weekends or due to excessive load or backlog.
There may be times when additional charges may apply for files with non-American accents, poor audio quality, distortions, distant speakers, high background and/or ambient noise. A full refund will be issued if the additional charges are unacceptable, or if the file is un-transcribable.
Files longer than 3 hours may cause a delay. To avoid that delay please consider splitting the file into two or more parts by trimming it. The split point should be chosen so that the conversation is not interrupted and each part is no longer than 3 hours.
A delivery limit of 20 hours of transcripts per week, 4 hours or 50 files per day (approximately) per account may apply for bulk orders. If your order is longer than the limit, we will deliver at least 4 hours of transcripts each day until all your files are completed. For example, if you order 6 files of 1 hour each, you’ll receive the first 4 files the next day and the other two the day after.
Please contact us to request a higher delivery limit.